Privacy Policy & Cancellation / Refund Policy

Golden Triangle Tour Experts, a unit of Maharaja Trails, values your privacy and is committed to protecting the personal information you share with us. This page explains how we collect, use, and safeguard your data, along with our cancellation and refund terms.

Privacy Policy

We collect personal details such as name, email address, phone number, and travel preferences only for the purpose of processing bookings, providing travel services, and communicating important tour information. All customer data is kept strictly confidential.

We do not sell, rent, or share your personal information with third parties, except where necessary to complete your travel arrangements (such as hotels, transport providers, or airlines) or when required by law.

By using our website and services, you consent to the collection and use of your information as described in this policy.

Cancellation Policy

We understand that travel plans may change due to unforeseen circumstances. In such cases, the following cancellation rules apply:

1. All cancellation requests must be sent via email from the same email ID used at the time of booking.
2. A cancellation confirmation email will be sent to you, and replying to this email is mandatory to validate the cancellation request.
3. Cancellations without email confirmation will not be considered valid.

Refund Policy

Refunds are processed based on the services booked and the date of cancellation. Once approved, refunds will be made via NEFT within 7 working days.

Refund Eligibility

1. Cancellation 45 days or more before the arrival date: The advance payment made at the time of booking will be refunded, excluding transaction or payment gateway charges. Any cancellation charges levied by airlines, Indian Railways, or hotels will be deducted as per their respective policies and borne by the customer.
2. Cancellation within 30 days of the tour start date: No refund of the advance payment will be applicable, and no claims will be entertained.

Policy Updates

Golden Triangle Tour Experts reserves the right to modify or update this Privacy Policy, Cancellation Policy, or Refund Policy at any time without prior notice. Changes will be effective immediately upon being published on the website.

By making a booking with us, you acknowledge that you have read, understood, and agreed to the terms outlined above.